Data Controller and Owner

Barcelona E-Bike Rent S.L   |   Carrer de Cervantes, 5   |   08022 Barcelona   |   B65483265

Owner contact email: info@ebikerent.com

 

 

Our commitment to privacy

We take our responsibility to protect the personal information provided to us seriously. This statement explains how we do that. It sets out what we do with the personal information we hold, how we protect it, and it explains your privacy rights (if applicable).

 

 

If we change this Privacy Statement:

Barcelona E-Bike Rent   might update this Privacy Statement from time to time. When we have to do this the revised statement will be posted on this page, and where appropriate, by notification on our homepage. You should check this page from time to time to review any changes we have made.

 

 

The personal information we collect:

When we collect personal information, we are open about how we will use it.

The data concerning the User is collected to allow the owner to provide its services, as well as for the following purposes: analytics, contacting the user, Interaction with external social networks and platforms, displaying content from external platforms, Remarketing and behavioral targeting and Interaction with support and feedback platforms.

 

We collect information:

• Through our website or the website of our affiliates - for example names, addresses or email details.

• From business contacts, such as exchanging business cards, or collecting information at conferences, meetings or business events.

• That you provide to us in connection with the services we provide.

• That we use to validate your identity, such as a passport or identity card. 

 

 

Our legal basis for processing your information

We rely upon a number of different legal bases for processing personal information and special category personal information – these include processing personal information where it is in our legitimate interests to do. We only collect information that has been supplied voluntarily, you do not have to provide us with personal information. However, if you do not provide us with information we need by law or require to do work, we may not be able to offer certain products and services.

 

 

Bookings

When you book an activity, you provide consent for us to send you messages and documents through electronic means, and you also permit us to send you our regular newsletters and updates about specials and other announcements. You can at any time unsubscribe from receiving such messages through an included link in the e-mails you receive. When you pay for booked activities using a credit card, the payment will be processed by a payment solution provider we select in our sole discretion. We do not store credit card information.

 

 

How we use your information

• We use your personal information in compliance with all the relevant laws and may use it in one or more of the following ways:

• We may use the personal information of participants or other natural persons you have supplied us. We may use the contact information you supply to respond to your requests.

• We may use identification verification documents to meet with regulatory and legal requirements to verify who you are as a condition of providing Barcelona E-Bike Rent services and products.

• Where you give us consent, we use personal information to provide you with marketing and advertising about B-Side Tour services, you can opt out of this at any time sending an e-mail to info@e-bikerent.com

• Personal information may be used to inform you of services that may be of interest to you from Barcelona E-Bike Rent.

• Personal information is used to make your online experience as smooth as possible – for example by setting cookies and tailoring what you see on the website. 

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When we share personal information with

We may share your personal information with:

• Barcelona E-Bike Rent employees who require it to perform their jobs.

• Organizations that support the products or services we provide to you.

• Anyone you give us permission to share it with.

 

We will never sell your personal information and we take steps to keep your details safe and secure.

Stopping us contacting you

If you have provided us with consent to supply you with marketing and information, you can withdraw your consent at any time by by e-mail to info@e-bikerent.com

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Where we keep and process your information

We might transfer and store the information we collect from you outside the European Economic Area (EEA). It may be processed by staff or our suppliers outside the EEA. When we do this we aim to make sure the information is secure and properly protected.

 

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Keeping your information safe

We commit to maintaining the deployment of appropriate security to protect personal information wherever it is located, and whether it is in electronic or manual form. To do this we may use a variety of mechanisms depending on where the information is stored and the relationship between Barcelona E-Bike Rent and any recipient organizations.

 

Your Rights

Where applicable you may have the following rights over your personal information:

Request a copy of the information we hold

You can access the personal information we hold about you. To do so please contact us by e-mail at info@e-bikerent.com There is no charge for us providing this information to you. You can also ask for information that you have provided to us in a machine-readable format, so you can transfer it to another organization if you want to.

 

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Ask us to not use your information

If for any reason you do not want us to hold or use your information please contact us by email at  info@e-bikerent.com. We may need to keep some of your information for legal and business reasons, for example to comply with a regulatory requirement.

Have your information corrected

If you think the personal information we hold is wrong contact us at info@e-bikerent.com and we will check and correct it if necessary. We are committed to holding personal information that is accurate and current.

 

How long we keep your information

We endeavor to keep your information for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. If you would like us to delete your information please contact us info@e-bikerent.com.

 

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How to complain

If you need to make a complaint about our handling of your personal information, please contact us  at info@e-bikerent.com.

 

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How else to contact us:

If you have any other questions about your personal information please contact us by email at info@e-bikerent.com

For all enquiries not relating to your Personal Information please contact us at info@e-bikerent.com

Last updated: May.7..2020